Privacy Policy


Last updated: December 9, 2025

At Naturavest, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.

1. Information We Collect

Personal Information

When you visit our store or make a purchase, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, billing and shipping addresses
  • Payment Information: Credit card details, payment method information (processed securely through our payment providers)
  • Account Information: Username, password, and purchase history if you create an account
  • Communication Data: Your correspondence with us, including customer service inquiries and product reviews

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website
  • Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivery
  • Customer Service: To respond to your inquiries, provide support, and handle returns or exchanges
  • Account Management: To create and manage your account, if applicable
  • Marketing Communications: To send you promotional emails, product updates, and special offers (with your consent)
  • Website Improvement: To analyze usage patterns and improve our website functionality and user experience
  • Fraud Prevention: To detect and prevent fraudulent transactions and protect our business
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We may share your personal information with the following parties:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: To securely process your payments
  • Shipping Partners: To deliver your orders
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To understand website usage and customer behavior
  • Hosting Provider: Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through PCI-compliant payment gateways
  • Regular security audits and updates
  • Restricted access to personal information on a need-to-know basis
  • Secure data storage with our hosting provider, Shopify

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Specifically:

  • Order Information: Retained for accounting and tax purposes as required by Indian law (typically 7 years)
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Account Information: Retained until you request account deletion

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your personal information by logging into your account or contacting us directly.

Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us.

Data Deletion

You can request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.

Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality and security
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India, including where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Shopify

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

For more information about how Shopify handles your data, please review the Shopify Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Naturavest
Email: support@naturavest.com
Website: www.naturavest.com

We will respond to your inquiry within a reasonable timeframe.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.